Automated payment reminder calls (IVR) for Indian businesses

How a reminder call works

1. The call greets the customer by your business name and states the amount due.
2. The customer chooses: press 1 to get a payment link, press 2 to promise a payment date, or press 3 to speak to your staff.
3. Their answer is saved against the customer, so the next reminder knows about the promise.

Calling hours and limits

• Call only in the daytime. Early-morning and late-night calls feel like harassment, whatever the reason.
• Limit how often you call the same customer in a week.
• Stop calling when the customer promises a date, disputes the bill or asks you to stop.
• Never threaten, and never discuss the debt with anyone other than the customer.

Recording and privacy

If you record reminder calls, tell customers at the start that the call may be recorded, keep recordings only as long as you need them, and limit who can listen. India’s Digital Personal Data Protection Act, 2023 applies to recordings like any other personal data.

What you need

• An account with a calling provider such as Exotel, Plivo or Twilio, paid directly to them.
• Phone numbers of customers who have agreed to be contacted about their account.
• A clear message: who is calling, the amount, and how to pay or respond.

Reminder calls in Munshiji

• Hindi and English reminder calls with the press 1, 2, 3 menu above.
• Click-to-call for your staff, bulk campaigns for overdue invoices, and an inbound menu for callers.
• Calls go out only inside your calling window (9 am to 9 pm IST by default, and you can narrow it), with a weekly limit per customer.
• Recording can be switched off in settings; call cost is recorded against each call.

Pair calls with WhatsApp reminders, and read how the MSME 45-day payment rule can help micro and small suppliers.